Question 1

How does your pricing work, and are there any hidden fees?

Accepted Answer

Our pricing is straightforward and transparent. We provide all-inclusive quotes that cover the bus, professional driver, fuel, and standard liability insurance. The only additional charges that may apply are: Driver gratuity, Extended wait time beyond the agreed schedule, Special equipment requests. We'll clearly outline all costs in your quote before you book, so there are no surprises.

Question 2

What happens if there's a cancellation or delay?

Accepted Answer

We understand plans can change. Our cancellation policy is: Free cancellation up to 14 days before your trip, 50% refund for cancellations 7-13 days before, 25% refund for cancellations 3-6 days before, No refund within 48 hours (except for documented emergencies). For delays, we track all trips in real-time and communicate proactively. If we're delayed due to circumstances within our control, we'll provide appropriate compensation. Weather and traffic delays are handled case-by-case with customer satisfaction as our priority.

Question 3

How can I be sure about bus condition and driver professionalism?

Accepted Answer

Safety and quality are our top priorities: All buses undergo daily pre-trip inspections and regular DOT-certified maintenance, All drivers are CDL-licensed with passenger endorsements, Background checks and drug testing for all drivers, Continuous safety training and performance monitoring, $5 million liability insurance coverage, Customer reviews and references available upon request.

Question 4

How does your service ensure superior customer experience?

Accepted Answer

As a family-owned business serving Dallas for 25+ years, we differentiate ourselves through: Personal service with dedicated trip coordinators, 24/7 customer support during your trip, Local expertise - we know Dallas traffic patterns and best routes, Flexibility to accommodate last-minute changes, Clean, modern buses with amenities, On-time guarantee, Competitive pricing without compromising quality.

Question 5

Do you provide transportation to DFW Airport?

Accepted Answer

Yes! We specialize in DFW Airport transfers for groups. Our services include: Pickup and drop-off at all DFW terminals, Flight tracking to adjust for delays, Meet-and-greet services available, Luggage assistance, Multiple pickup locations (hotels, offices, homes), Both one-way and round-trip options, Early morning and late-night availability, Experience with both domestic and international terminals.

Question 6

Can you handle Dallas Cowboys game day transportation?

Accepted Answer

Absolutely! We're experts at AT&T Stadium transportation: Pre-arranged parking passes near the stadium, Tailgating packages available, Flexible timing for pre-game and post-game activities, Multiple pickup locations for your group, Experienced drivers who know game day traffic patterns, Options for Cowboys, concerts, and other stadium events, Can coordinate with sports bars and restaurants, Season ticket holder programs available.

Question 7

What Dallas-area wedding venues do you serve?

Accepted Answer

We serve all major Dallas wedding venues, including: The Adolphus Hotel, Arlington Hall at Lee Park, The Crescent Club, Nasher Sculpture Center, Dallas Arboretum, The Filter Building, Hickory Street Annex, And 100+ other venues across DFW. Our wedding services include multiple pickup locations for guests, coordination with wedding planners, and champagne-friendly policies for 21+ events.

Question 8

Do you know the best routes to avoid Dallas traffic?

Accepted Answer

With 25+ years serving Dallas, our drivers are traffic experts: Real-time traffic monitoring systems, Alternative route planning for all major corridors, Knowledge of construction zones and event traffic, Expertise with I-35, I-30, I-635, and US-75 patterns, Rush hour avoidance strategies, Special event traffic management (State Fair, sports, concerts), GPS tracking with live updates, Proactive communication about any delays.

Frequently Asked Questions